Delux Travels
Private Transfer Service
Driven by professionalism. Defined by experience.
Terms and Conditions
Please read these booking terms carefully before using our airport transfer, private hire or executive chauffeur services.
Service Provider
Delux Travels Airport Transfers Ltd
Company Number
16693190
Operator Licence
OP252485
Definitions
- Booking: A confirmed request for transport accepted by Delux Travels.
- Customer: The person making the booking or travelling under it.
- Journey: Travel between the agreed collection point and destination.
- Vehicle: Any vehicle supplied directly or through an authorised subcontractor.
- We, us or our: Delux Travels Airport Transfers Ltd.
Bookings and Confirmation
- All bookings are processed by Delux Travels Airport Transfers Ltd.
- A quotation or booking request does not constitute confirmation.
- The booking becomes confirmed only when written confirmation is issued by us.
- The customer must provide accurate dates, times, addresses, contact details, passenger numbers and luggage information.
- We are not responsible for problems arising from incorrect or incomplete information supplied by the customer.
Quotations and Pricing
- Quotations are based on the journey information supplied at the time of enquiry.
- Additional pickups, drop-offs, waiting time, parking, tolls or material journey changes may alter the final price.
- Airport parking or meet and greet charges may be included or charged separately, as stated in the booking confirmation.
- Any surcharge applicable to early morning, late night, peak time or special event travel will be shown or communicated before confirmation.
Payments
- Payment must be made using the method and by the deadline shown in the booking confirmation.
- Unless otherwise agreed, payment may be made by cash or bank transfer to the driver on the day of travel.
- Deposits or advance payments may be requested for executive, event, corporate or long distance bookings.
- The customer remains responsible for any unpaid balance, waiting charges, parking fees or authorised additional costs.
Collection and Waiting Time
- Passengers should be ready at the agreed collection point at least five minutes before the scheduled pickup time.
- The driver will wait for a reasonable period where operationally possible.
- Waiting charges may apply where delays are caused by the passenger or booking party.
- If the passenger cannot be contacted or located, the booking may be treated as a no-show.
Airport Pickups and Flight Monitoring
- The customer must provide the correct flight number, airport, terminal, arrival date and scheduled arrival time.
- Where flight monitoring is provided, pickup planning may be adjusted using available flight information.
- Flight monitoring does not guarantee that all airline, airport or operational delays will be identified immediately.
- Additional waiting time, parking or terminal access charges may apply where a flight or passenger is significantly delayed.
Cancellations and Amendments
- Cancellations should be made directly with Delux Travels at least 12 hours before the scheduled collection time.
- Cancellations made within 12 hours of travel may be non-refundable.
- No-shows and cancellations after a driver has been dispatched may be charged in full.
- Changes to dates, times, routes, passenger numbers or vehicle requirements remain subject to availability and repricing.
Passenger Conduct
- Abusive, threatening, discriminatory or dangerous behaviour will not be tolerated.
- Smoking and vaping are prohibited in all vehicles.
- Alcohol may not be consumed without prior written approval.
- The driver may refuse or terminate travel where passenger conduct creates a safety, legal or operational risk.
- The customer may be charged for cleaning, repair or loss caused by passengers in their booking.
Children and Passenger Safety
- Children under 14 must travel with a responsible adult aged 18 or over unless agreed otherwise in writing.
- The booking party must advise us in advance where a child seat or other special requirement is requested.
- Availability of child seats is not guaranteed unless confirmed in writing.
- Passengers must wear seatbelts where fitted and comply with the driver's reasonable safety instructions.
Luggage and Personal Property
- The customer must provide accurate luggage quantities when booking.
- We may provide a different or larger vehicle where the booked vehicle cannot safely accommodate the declared luggage.
- Undeclared excess luggage may be refused where it cannot be carried safely.
- Fragile, valuable or electronic items are carried at the passenger's risk unless otherwise agreed.
- Passengers are responsible for checking that they have all belongings before leaving the vehicle.
Delays and Circumstances Beyond Our Control
- Journey times are estimates and cannot be guaranteed.
- Delays may occur because of traffic, road closures, accidents, weather, airport disruption, vehicle breakdowns or other events beyond our reasonable control.
- Customers should allow sufficient time for airport check-in, appointments, events and onward connections.
- Where possible, we may provide a replacement vehicle or authorised subcontractor to maintain service continuity.
Liability
- Nothing in these terms excludes any liability that cannot lawfully be excluded.
- Subject to applicable law, we are not responsible for indirect, consequential or purely economic losses arising from delay or service disruption.
- We are not responsible for missed flights, appointments or connections where insufficient travel time was allowed.
- Any concern or claim should be reported promptly with the relevant booking details and supporting information.
Vehicles, Drivers and Authorised Subcontractors
We may use authorised drivers, partner operators or subcontractors where necessary to fulfil a booking, provide a suitable vehicle or maintain service continuity. Where a specific vehicle model is requested, we will make reasonable efforts to provide it, but a comparable replacement may be supplied where operationally necessary.
Governing Law and Changes to These Terms
These Terms and Conditions are governed by the applicable laws of England and Wales. We may update these terms from time to time. The version published on this page at the time of booking will normally apply to that booking unless otherwise agreed in writing.
Questions About Your Booking?
Contact Delux Travels before confirming your journey if you require clarification about cancellations, payments, luggage, airport collection arrangements or any special travel requirements.
