Privacy Policy

Who We Are

Delux Travels Airport Transfers Ltd provides Standard and Executive private hire, airport transfer and chauffeur services.

For the purposes of UK data protection law, Delux Travels Airport Transfers Ltd is responsible for the personal information that we collect and process in connection with our services.

Information We May Collect

The information we collect depends on how you contact us and the service you request. This may include:

• Your name and contact details.
• Your telephone number and email address.
• Pickup addresses and destinations.
• Journey dates and requested pickup times.
• Passenger numbers.
• Luggage information.
• Flight numbers, airports and terminal information.
• Return journey information.
• Vehicle or service preferences.
• Information about additional pickup or drop off locations.
• Special journey requirements that you choose to provide.
• Messages sent to us through WhatsApp, SMS, email or our website.
• Records relating to quotations, bookings and completed journeys.
• Payment and transaction information where relevant.
• Technical information generated when you use our website.

Please avoid providing sensitive personal information unless it is genuinely necessary for us to safely provide the service you require.

How We Collect Information

We may receive personal information directly from you when you:

• Request an online quotation.
• Complete a booking or reservation form.
• Contact us by telephone.
• Contact us through WhatsApp or SMS.
• Send us an email.
• Contact us through social media.
• Make or amend a booking.
• Travel with Delux Travels.

We may also receive booking information from another person making arrangements on your behalf, from a business or organisation arranging transport, or from a booking partner where a journey has been arranged through them.

How We Use Your Information

We may use your personal information to:

• Prepare and provide quotations.
• Process and manage transport bookings.
• Confirm, amend or cancel journeys.
• Contact you about your booking.
• Provide pickup and meeting instructions.
• Allocate an appropriate vehicle and driver.
• Monitor relevant flights for airport collections.
• Provide the transport service you have requested.
• Manage payments, invoices and business records.
• Respond to enquiries, complaints or lost property enquiries.
• Maintain appropriate operational and accounting records.
• Protect our business, drivers, passengers and vehicles.
• Comply with applicable legal and regulatory requirements.
• Maintain and improve our website and services.

Our Lawful Bases

UK data protection law requires us to have a lawful basis when we process personal information. Depending on the circumstances, we may rely on:

Contract

Processing may be necessary to provide a quotation, arrange a booking or perform the transport service that you have requested.

Legitimate Interests

We may process information where reasonably necessary to operate and protect our business, communicate with customers, manage enquiries, maintain records, prevent misuse and improve our services, provided those interests are not overridden by your rights.

Legal Obligation

We may need to retain or disclose information where required by law, taxation requirements, licensing requirements, regulatory obligations or other legal duties.

Consent

Where consent is the appropriate lawful basis, you may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Sharing Your Information

We do not sell your personal information.

Where necessary to provide or administer a booking, information may be shared with appropriate parties such as:

• The driver or chauffeur allocated to your journey.
• Approved transport providers assisting with a booking.
• Technology and website service providers.
• Payment service providers where applicable.
• Professional advisers such as accountants where necessary.
• Insurers where relevant to an incident or claim.
• Police, courts, regulators or public authorities where legally required.

We aim to disclose only the information reasonably necessary for the relevant purpose.

Drivers and Transport Providers

To fulfil your booking, relevant journey information may be supplied to the driver or transport provider carrying out the journey. This can include your name, telephone number, pickup and destination details, journey time, passenger information, flight details and relevant booking instructions.

This information is provided so that the journey can be completed safely and efficiently.

Airport and Flight Information

Where you provide a flight number, we may use publicly available flight information or third party flight information services to check scheduled, early or delayed arrival information.

This helps us plan airport collections and reduce unnecessary waiting where a flight arrives earlier or later than scheduled.

WhatsApp, Email and Other Communications

If you contact us through WhatsApp, SMS, email or a social media platform, your information will also be processed by the provider of that communication service in accordance with its own privacy terms.

We may retain relevant correspondence where necessary to manage your enquiry or booking, maintain business records or resolve a subsequent query.

Payments

Depending on the payment method used, payments may be processed directly between you and Delux Travels, the driver or a third party payment service provider.

Where an external payment provider is used, that provider may process information under its own privacy policy and security procedures.

We do not intentionally request that customers send complete payment card details through ordinary email, SMS or WhatsApp messages.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, taxation, licensing, insurance and operational requirements.

Different types of records may therefore be retained for different periods. When information is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of.

Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet based system can be guaranteed to be completely secure, but we aim to limit access to personal information to those who reasonably require it for legitimate business purposes.

International Processing

Some technology, communication or website service providers may process information outside the United Kingdom.

Where international transfers of personal information are relevant, the organisations responsible for those transfers are expected to use appropriate safeguards where required by applicable data protection law.

Your Data Protection Rights

Depending on the circumstances and the applicable law, you may have rights relating to your personal information, including the right to:

• Ask for access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase information in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to certain types of processing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

These rights are subject to legal conditions and exemptions and will not necessarily apply in every situation.

To make a privacy related request, contact us using the details provided on this page.

Children's Information

Children may travel as passengers as part of a booking made by a parent, guardian or other responsible person.

We do not intentionally collect more information about children than is reasonably required to arrange and provide the requested transport.

Website Information and Cookies

Our website and the services used to operate it may process technical information such as device information, browser information, IP addresses and information about how the website is accessed.

Cookies and similar technologies may also be used for essential website functionality and, where applicable, other website features.

Further information is available in our Cookie Policy .

Third Party Websites

Our website may contain links to third party websites or services. Delux Travels does not control the privacy practices of independent third parties.

We recommend reviewing the relevant privacy information when visiting another website or using an external service.

Complaints

If you have a concern about how we use your personal information, please contact Delux Travels first so that we have an opportunity to investigate and respond.

You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your personal information has been handled.

Information about data protection rights and making a complaint can be obtained from the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal obligations or business practices.

The latest version will be published on this page together with its updated date.

Contact Delux Travels

If you have any questions about this Privacy Policy or would like to exercise a data protection right, please contact us.